Privacy Policy

Your Privacy Matters to Us

At Creatico, we believe creativity thrives best in an environment of trust and transparency. Whether you’re a member of our creative community, a client, or simply browsing our website, we’re committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains — in clear, straightforward terms — how we handle your data when you visit our website or interact with our products and services (including Creatico School, Vibe Lab, Nexify, and Creatico Fund).
Our approach follows the Nigeria Data Protection Act (NDPA) 2023, other relevant regulations, and international best practices.

1. What This Policy Covers

This Policy applies to all Creatico-operated websites, applications, and online platforms — collectively referred to as our “Services.”

It covers any personal information we collect from you online or offline, including through our contact forms, events, or collaborations.

By using our website or engaging with our platforms, you agree to this Policy.

2. The Information We Collect

We only collect what we truly need to serve you better. Depending on your interaction with us, this may include:

a. Basic Information

• Name
• Email
• Phone number
• Address
• Date of birth

b. KYC Documents

• Government-issued IDs
• Proof of address

c. Professional Information

• Company name
• Job title or position
• Area of creative practice

d. Technical Information

• Device type
• Browser type
• IP address (for analytics and site security)

e. Financial Details

Collected when necessary for payments or funding processes.

f. Usage Data

Includes platform interactions, pages visited, and preferences.

We collect this information directly from you (via forms and interactions) or automatically through cookies and tracking tools.

3. Why We Collect Your Information

• To provide access to Creatico’s products, services, and community
• To verify your identity (where required)
• To communicate updates, opportunities, and events
• To improve our platforms and personalize your experience
• To comply with legal and regulatory obligations
• To protect Creatico and our users from fraud or misuse

Note: We never use your data for unrelated purposes without your consent.

4. Our Legal Basis for Using Your Data

Under the NDPA 2023, we process your data only when we have a lawful reason, including:

• Your Consent — when you voluntarily share your information
• Performance of a Contract — to deliver Creatico’s services
• Legal Obligation — to comply with Nigerian law
• Legitimate Interest — to enhance services and secure systems

You may withdraw your consent at any time by contacting: info@creaticoglobal.com

5. Cookies and Tracking Tools

We use cookies to enhance and personalize your browsing experience.

• Understand what content you engage with
• Improve site design and communication

You can manage or disable cookies in your browser settings. Some site features may not function properly if cookies are disabled.

6. How We Share Your Information

We only share your data in limited, secure situations:

• With trusted service providers (e.g., for website operations, payments, KYC)
• With regulatory authorities or law enforcement (as required by law)
• Within Creatico departments, to efficiently deliver services
• In the event of a business merger or acquisition (with notice and safeguards)

We do not sell, rent, or trade your personal data.

7. Keeping Your Information Secure

We use the following measures to protect your data:

• Secure servers and encrypted databases
• Access control and password protection
• Staff training on data protection and confidentiality
• Internal policies aligned with the NDPA 2023

If a data breach occurs, we will notify you and the Nigeria Data Protection Commission (NDPC) as required.

8. How Long We Keep Your Data

We keep your data only as long as necessary to:

• Fulfil its original purpose, or
• Comply with legal or regulatory requirements

After that, we securely delete or anonymize your data.

9. Your Rights Under Nigerian Law

Under the NDPA 2023, you have the right to:

• Access your personal data
• Request corrections or deletions
• Withdraw consent at any time
• Object to direct marketing
• Request data portability (where applicable)
• File a complaint with the NDPC

To exercise your rights, contact us at: info@creaticoglobal.com

10. Cross-Border Data Transfers

Some partners or service providers may operate outside Nigeria.

We ensure international data transfers are protected by adequate safeguards in line with NDPA and global standards.

11. Children’s Privacy

Our services are not directed at children under 16.

If a child has submitted personal data without parental consent, contact us so we can remove the information promptly.

12. Updates to This Policy

We may update this Privacy Policy to reflect legal or service changes.

When we do, we’ll update the “Effective Date” and publish the revised version on this page.

13. How to Contact Us

Creatico Limited
Legal & Compliance Department
Lagos, Nigeria
info@creaticoglobal.com
https://creaticoglobal.com